Review past releases for BrightGauge below.
We also wanted to showcase upcoming defects and bug fixes that are going to be released soon. This can be viewed by clicking the following link, which will take you to the Known Issue site and using the <yyyy.mm.R#> filter for the fix Version. (Be sure to filter for the BrightGauge product as well.)
Note: The '#' denotes the number of releases in that month.
December 2023 Updates
ConnectWise PSA-Cloud Custom Fields
In addition to on-prem data source, custom fields can be added to your datasets for ConnectWise PSA cloud data source upon request with Support for Configurations, Company, and Opportunities.
For more information, please refer to Connecting to ConnectWise PSA Cloud.
To our partners in the AU and EU regions, you can set filters and views based on custom fiscal year for reporting and dashboards.
For more information, please refer to Fiscal Year Gauges.
November 2023 Updates
Parent-Child Dashboard Feature
You can now add an existing dashboard as a parent and attach multiple child dashboards that inherit the characteristics of the parent.
For more information, please refer to Parent Child Dashboard.
October 2023 Updates
2.0 ConnectWise RMM Devices Availability
You can now utilize the new sync architecture (called 2.0) in ConnectWise RMM to see your data in near real-time in the dashboard. Use the Quick Sync gauges to provide the most up-to-date data and reporting from RMM.
For more information, please refer to ConnectWise RMM Devices Availability.
August 2023 Updates
SmileBack Net Promoter Score (NPS) Data in BrightGauge
You can now leverage the existing integration between SmileBack® and BrightGauge® to view not only your Customer Satisfaction (CSAT) but also your NPs data in BrightGauge. With this update comes new a default dashboard, datasets, and gauges that you can use to better understand your customer's feedback and overall satisfaction with your company.
For more information, please refer to SmileBack Net Promoter Score (NPS) Data in BrightGauge.
June 2023 Updates
Upload Custom Sounds for Dashboard Alerts
You can now upload custom sound files that can be used in Number and Progress gauges under Sound & Color Thresholds. Custom sounds for dashboard alerts supports the following audio file formats: .m4a, .flac, .mp3, .wav, .wma, .aac. The audio file size should be less than 500 KB.
For more information, please refer to Upload Custom Sounds for Dashboard Alerts.
May 2023 Updates
Agent Uninstall Report
This new report provides information on the ITSupport247 Agent Uninstall Report. By default, the report shows the data for all your clients and sites. After you set up and schedule a report for a specific client, BrightGauge automatically filters data for that client site.
For more information, please refer to Agent Uninstall Report.
April 2023 Updates
Parent Child Dashboard
You can set a dashboard as a child of another dashboard, which allows changes made to the parent to reflect on the child. Moving gauges or adding text or images to the parent dashboard results in the same change on the child dashboard.
You can change multiple dashboards by making changes only to their ‘parent’ dashboard and link one dashboard as parent to other dashboards.
For more information, please refer to Parent Child Dashboard Template.
Quick Sync for PSA Cloud
Quick Sync gauges and dashboard reports are available for use with ConnectWise PSA™ (Manage) to display after new tickets are created or updated. The data in the Quick Sync gauges become available within a few minutes of creation or customer update. To learn more about displaying your most up-to-date data, refer to BrightGauge Dashboards documentation.
For more information, please refer to Quick Sync for PSA Cloud.
Custom Sound Alerts on Dashboards
Custom sounds can now be uploaded and used in Number and Progress gauges under Sound & Color Thresholds. Visit our support page for step-by-step instructions on how to use custom sounds.