The datasets then have some syncing characteristics:
- All datasets and their associated gauges sync every 24 hrs at midnight local time.
- All gauges associated with the same dataset will sync if one or more is refreshed 10 minutes before a scheduled report goes out.
- Datasets will not sync if there are no associated gauges.
- Most datasets with a larger amount of historical data will sync every 4 hrs. Those with data pulled for a shorter duration of time will sync more frequently.
Dashboard Sync Frequency
We have faster syncing on the dashboards. However, this only occurs when gauges are up on a dashboard. Each gauge that is up on a dashboard is built off of a dataset. Each reliant dataset on that dashboard then is put on it’s dashboard sync frequency. Most datasets will sync every 4 hours, however some will sync quicker.
The default datasets that sync faster are denoted by an asterisk at the start of their name. These will sync every 5 minutes when up on a dashboard. If you have an on-premise datasource, you can also set your own custom dashboard sync frequencies, just make sure to select one that is appropriate for the data you are querying (if it only updates once a day, then no need to have it sync faster.
If it is a larger dataset, a longer sync frequency is required because it will take longer to sync). No matter what dataset it is, there are a few places where you can determine its dashboard sync frequency.
Determining Sync Frequency
When you’re first creating a gauge:
When you click on the info button for a gauge on a dashboard:
When you’re on a dataset’s main page:
Manual Syncing Option
If you have a dataset that needs refreshing and isn’t on a dashboard, then you can force it to sync.
Step 1 - Go to the datasets page:
Step 2 - Go to the dataset’s own page:
Step 3 - Click on the blue manual Sync button
Please note: the sync button only works once every 30 minutes per dataset, so make sure that your data updates are finalized before initiating the manual sync.
As of November 2015, any Gauge that is on a report that's scheduled will be synced at minimum 1 HOUR prior to the report being generated. Now, if the gauge is on a dashboard that is syncing more frequently, it will be synced more frequent than the one hour.
View Sync Frequency