101 - Dataset Syncing

The datasets then have some syncing characteristics: 

  • All datasets from on-premise integrations sync automatically at midnight local time. API datasets can take longer to fully sync extending the time to morning hours.
  • A dataset will not sync if there aren't any gauges built from it.
  • When a dashboard is opened on an active web browser, this triggers the "Dashboard Sync Frequency" for any dataset powering gauges on that dashboard.
  • A dataset used by a gauge on a scheduled report will sync 1 hour prior to the report being sent.


Dashboard Sync Frequency

We have faster syncing on the dashboards.  However, this only occurs when gauges are up on a dashboard.  Each gauge that is up on a dashboard is built off of a dataset.  Each reliant dataset on that dashboard then is put on its dashboard sync frequency.  Most datasets will sync every 4 hours, however, some will sync quicker.   

The default datasets that sync faster are denoted by an asterisk at the start of their name.  These will sync every 5 minutes when up on a dashboard.  If you have an on-premise datasource, you can also set your own custom dashboard sync frequencies, just make sure to select one that is appropriate for the data you are querying (if it only updates once a day, then no need to have it sync faster.  

If it is a larger dataset, a longer sync frequency is required because it will take longer to sync). No matter what dataset it is, there are a few places where you can determine its dashboard sync frequency.

Determining Sync Frequency

When you’re first creating a gauge:


 When you click on the info button for a gauge on a dashboard:



When you’re on a dataset’s main page:

Click Data from the top right, select Datasets, click the name of the dateset to get to the view below



Manual Syncing Option

If you have a dataset that needs refreshing and isn’t on a dashboard, then you can force it to sync.  

Step 1 - Go to the datasets page:



Step 2 - Go to the dataset’s own page:



Step 3 - Click on the blue manual Sync buttonImage_2019-12-05_at_5.16.17_PM.png


Please note: the sync button only works once every 30 minutes per dataset, so make sure that your data updates are finalized before initiating the manual sync. 

Reports Syncing

Any Gauge that is on a report that's scheduled will be synced at minimum 1 HOUR prior to the report being generated.  Now, if the gauge is on a dashboard that is syncing more frequently, it will be synced more frequent than the one hour.  

View Sync Frequency

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