Connecting to the N-Able Reporting Manager

Randall Berg -

Do you use N-Able as your RMM system and have it’s Reporting Manager SQL database add-on?  Great!  BrightGauge has a featured integration with the N-Able Reporting Manager.  Here’s a quick document to help you get it connected:

 

Step 1 - Log in to your BrightGauge Account  

If you haven’t created an account yet, go here to get started.

 

Once logged in, to get started: 

  • New Accounts

On first login, from the account Overview page, click on the "Add a Datasource" button:

Or, from the first "Welcome to BrightGauge" dashboard page, click on the "Connect a Datasource":

 

  • Existing Accounts

From the account Overview page (to access click on the BrightGauge logo on the top left hand corner), click on the green "+" towards the bottom right of the page (next to the list of your exiting datasources):

 

Or, click on "Data" menu on the the top righthand corner of the screen, and select "Datasources" from the drop down menu:

 

Now click on “Add a New Datasource” and then click on the "N-Able" icon:

 

Whether a new or existing account, you'll come to datasource settings screen below.Leave this page open as it will be used in Step 4. You can now proceed onto the next steps.

 

 

Step 2 - Download and Install BrightGauge Agent

Since N-Able runs off a SQL database, you’ll need to download and configure the BrightGauge Agent.  The link to download the BrightGauge Agent is on this screen (Item "A" above).  Documentation to help setup configure the BrightGauge Agent can be found here.  Make sure to install the BrightGauge agent on a machine somewhere within the same network as your MS-SQL database for N-Able.  If you have issues, there are some known issues here or email support@brightgauge.com for assistance.  If you want to limit the firewall exception to inquiries from our IP addresses, you can see them above item "B" in the image above (blurred out here, login to see the addresses).  

 

 

Step 3 - Create a SQL user within N-Able Reporting Manager database

Once the agent is up and running, you’ll now need to create a SQL user within the N-Able database. N-Able runs off of MS-SQL, so here’s a guide on how to do that.  Make sure to enable the user to log into the N-Able databases. We'll need read (the permission is db_datareader) access to 2 databases in your setup:

  • config
  • warehouse (this is the default name, but it can be changed to something with your company name in the string.  This is also the name of the database you'll be using in Step 4).

 

 

 

Step 4 - Configure the Datasource Settings

Refer to the screenshot below and match the corresponding numbered fields:

1. Connection Name

Agent

2. The external IP address for the BrightGauge Agent on your network

3. Port Opened on our firewall

Database

4. Internal IP Address for the Database or Machine Name (if using multiple SQL instances, use the IP or machine name followed by a back slash and then the instance name: 192.168.1.100\instance or SQLServer\instance)

5. Database name (Ex. "warehouse")

6. This field is for advanced SQL setups not using the default SQL port (1433). Enter the non-default port in this field. Leave BLANK if using the default SQL port (1433).

7. Username you created in the database

8. Password you created for that username

 

 

Step 5 - Test Connection

Once you've filled out all of the fields, make sure to test the connection.  If successful, save the connection.

Please note, a common issue we have seen clients experience is with the "AutoFill" feature in web browsers inputting the wrong the credentials for the database user field. When a test connection is successful, the page is refreshed and the autofill takes effect automatically without the user realizing. The user then selects save, accidentally saving the autofilled credentials which are incorrect. A way to prevent this issue is to open a private browsing window (or incognito window) to fill out the datasource configuration page, or simply retyping the credentials after the test connection and clicking "Save".

Once you’ve saved the connection then the datasets and gauges will be added to your account. 

 

 

Signup for one of our weekly training sessions here to get more familiar with the product as well as check out our support forums at support.brightgauge.com

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