How BrightGauge Works - 30,000ft View

 

What is BrightGauge? 

BrightGauge is a data intelligence and visualization platform that helps you create Dashboards, Reports, and Goals with data from the apps and services you use everyday.

We help you get the most out of your data by grouping and simplifying data that most of the software you use have “hidden”/stored in their databases across multiple tables, without a simple way to display or report on. This is where BrightGauge comes in.

BrightGauge allows you to bring together multiple data sources into our platform, whether it's an on-premise SQL system or connected via an API/ cloud. We help you break down the barriers of these data silos and bring all your key business data together. 

 

The main components of BrightGauge

  1. Datasets - The Raw Data we extract from your datasource, normalize a bit (like dates), and then make available to you to create visuals.

  2. Gauges - These are the visualizations of the data.  The charts, numbers, lists, or tables that are created as representations of the raw data.

  3. Reports & Dashboards - These are the areas where you can place your gauges for regular viewing.  

  4. Goals - Track personal and company-wide goals with weekly check-ins. These can be manual or auto-populated with data from gauges.

 

Datasets

Datasets are made up of the unique datapoints pulled from your datasource. These are often grouped by SLA, Machine stats, Tech Dashboard, Service Team KPIs, Service Tickets KPIs, Ticket stats, Member Efficiency, etc.

Used to create gauges, datasets are essentially SQL queries or API calls that pull in and consolidate data that is stored in different tables across a datasource’s database.

For example PSA softwares may keep basic information for a service ticket (such as title, date opened, date closed, etc.) in one table of a database and the tickets SLA information (such as response time and resolution time) in a separate table. Datasets in our app can query information from both of these tables and consolidate into one place.

 


Gauges

Once data is pulled into BrightGauge as datasets, it is represented in the form of fields and datapoints that can then be used to construct Gauges. Gauges are the finished KPI (Key Performance Indicator) that you produce to use in a Dashboard, Report or possibly a Goal.

 

Our powerful gauge builder allows you to customize the gauge to your needs. Once the gauge has been filtered down and customized to your needs you don’t have to update it again.

 

Dashboards  

Dashboards are web-based, allowing you to display them on any device(computer monitor, TVs, mobile) and they will resize to fit the screen size/resolution. They're great for TV displays around the office for Heads Up Displays(HUDS).

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Reports

Reports allow you to securely share snapshots of the metrics most important to you via email with the right people, giving them the information they need to make decisions. The receiving audience can vary from your internal team members to even your clients.

Information can be filtered for the necessary audience and then sent on demand or on a pre-defined schedule, helping keep everyone on the same page while making it easy to stay on top of your KPIs no matter where you are.  

Goals

BrightGauge includes the ability to track your goals over weekly periods of time. These can be populated with data manually week by week or you can use a Gauge to auto populate data for you every week. Once you check in the data, it will either be configured as green or red depending on the goal you are trying to reach.

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