Connecting to SolarWinds MSP RMM (formerly MaxFocus)

Integrations Team -

Using SolarWinds MSP RMM (formerly MaxFocus) as your machine monitoring tool?  Great.  We're excited to let you know that we have an integration with SolarWinds MSP RMM for your dashboard and reporting needs.  Here's a step by step document to help you get SolarWinds MSP RMM added:


Step 1 - Log in to your BrightGauge Account  

If you haven’t created an account yet, go here to get started.


Once logged in, to get started: 

  • New Accounts

On first login, from the account Overview page, click on the "Add a Datasource" button:

Or, from the first "Welcome to BrightGauge" dashboard page, click on the "Connect a Datasource":


  • Existing Accounts

From the account Overview page (to access click on the BrightGauge logo on the top left hand corner), click on the green "+" towards the bottom right of the page (next to the list of your exiting datasources):


Or, click on "Data" menu on the the top righthand corner of the screen, and select "Datasources" from the drop down menu:


Now click on “Add a New Datasource” and then click on the "SolarWinds MSP RMM" icon:




Step 2 - Create API Token

You'll now need to log into your SolarWinds MSP RMM account to generate the API Key.  To generate the API Key, go to Settings -> General Settings -> API




Step 3 - Configure Datasource

Take the API Token generated in Step 2 and place it into field #2 in the screenshot below.  For field #1, name the datasource whatever you like, SolarWinds MSP RMM is generally best for recognition later.  Finally field #3, select the site that correlates to your account.




Step 4 - Test Connection

Once you've filled out all of the fields, make sure to test the connection.  If successful, save the connection.

Please note, a common issue we have seen clients experience is with the "AutoFill" feature in web browsers inputting the wrong the credentials for the database user field. When a test connection is successful, the page is refreshed and the autofill takes effect automatically without the user realizing. The user then selects save, accidentally saving the autofilled credentials which are incorrect. A way to prevent this issue is to open a private browsing window (or incognito window) to fill out the datasource configuration page, or simply retyping the credentials after the test connection and clicking "Save".

Once you’ve saved the connection then the datasets and gauges will be added to your account and they will start syncing immediately.  Initial syncs usually take 20-30 minutes.


Signup for one of our weekly training sessions here to get more familiar with the product as well as check out our support forums at

Have more questions? Submit a request


Powered by Zendesk