Connecting to SolarWinds MSP RMM (formerly MaxFocus)

This document is a step by step guide for setting up the SolarWinds MSP RMM within BrightGauge. 

 

Step 1 - Log in to your BrightGauge Account  

If you haven’t created an account yet, go here to get started.

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If you are logged in with a New Account:

From the account Overview page, click on the "Add a Datasource" button:

 If you are logged in with an Existing Account:

Click on "Data" menu on the the top righthand corner of the screen, and select "Datasources" from the drop down menu:

 

Find the "SolarWinds MSP RMM" icon under "All" or under the appropriate category:

 

 

Step 2 - Configure Datasource with API Token

In the Name field, choose a name for your datasource. For example: Solarwinds MSP RMM. In the Host field, select the site that correlates to your account.

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For the API Key field, an API Token will need to be generated.

To generate the API Key, log into your SolarWinds MSP RMM account, then go to Settings -> General Settings -> API. Ensure you are logged in via a Superuser or (non-Classic) Administrator level access, a login with the required General permissions enabled or the Agent Key (where Dashboard access is enabled).

Paste the generated token into the API Key field:

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Step 3 - Test Connection and Save

After filling out all of the fields, test the connection to the datasource by clicking Test Connection. If successful, you will see a green banner stating the Test succeeded. Save the datasource by clicking Save.

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Dashboards, reports, datasets, and gauges will be added to your account after the datasource is saved. They will start syncing immediately and typically complete syncing after 20-30 minutes. 

 

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