Release Information

This page provides information on the latest enhancements and features for BrightGauge™, a ConnectWise solution.

We also wanted to showcase upcoming defects and bug fixes that are going to be released soon. This can be viewed by clicking the following link which will take you to the Known Issue site and using the  <yyyy.mm.R#> filter for the fix Version. (Be sure to filter for the BrightGauge product as well.)

Note: The # denotes the number of releases in that month.

New: BrightGauge now offers its own ConnectWise Virtual Community Enhancement Forum. Visit this space to share your enhancement ideas with the ConnectWise Product Management Team.

Note: SSO login is required to access the forum.

Stay on top of all the upcoming BrightGauge enhancements by reviewing the ConnectWise Roadmap.

December 23, 2024

ConnectWise Asio Hyperautomation Integration Now Available

The ConnectWise Asio™ hyperautomation integration is now available to partners in all regions. This integration is free for all BrightGauge partners using the Asio hyperautomation service.

December 19, 2024

Sidekick for BrightGauge (EA)

ConnectWise Sidekick™ for BrightGauge is an AI-enabled chatbot on the Microsoft Teams application of ConnectWise Sidekick. It responds to natural language questions and queries data across all the data that is available in your tenant. Learn more at the ConnectWise Sidekick for BrightGauge documentation.

December 17, 2024

New ConnectWise PSA Cloud Datasets: Inventory and Inventory Items

The new Inventory and Inventory Items datasets for ConnectWise PSA™ Cloud are now available in all regions.

The Inventory dataset provides inventory details about products that are on hand in your warehouse(s). New default resources including the Inventory dashboard, Inventory report, and gauges are also available.

The Inventory Items dataset provides detailed information about your product inventory and inventory items.

December 13, 2024

New ConnectWise RMM Dataset: Automation Details

The new Automation Details dataset for ConnectWise RMM is now available in all regions (NA, EU, AU). This dataset contains details about the RMM automation tasks (executions) performed on an endpoint. Learn more at the Automation Details documentation.

December 12, 2024

Gauge Builder: Color Picker Enhancements (EA)

We have enhanced the color picker functionality on gauges to allow you to fully customize your color choices. Now when you use the gauge builder to create color thresholds, the Pick Additional Colors option allows you to use the eyedropper, pick from the color sampler, or input RBG value fields to specify the exact color you want from thousands of options. Your customized colors display on gauges in your dashboards and reports.  

 

November 27, 2024

Axcient x360Recover Integration Now Available (EA)

An integration of Axcient x360Recover and BrightGauge—both ConnectWise solutions—is now available in the ConnectWise Asio® platform. Use this integration to monitor all your essential x360Recover key performance indicators (KPIs) directly in BrightGauge. Stay on top of backup statuses, available storage, client and protected system health, and many other key metrics. This integration empowers managed service providers (MSPs) to proactively manage their clients' Axcient backup and security, ensuring data safety and minimizing downtime risks. Learn more at the Axcient x360Recover for BrightGauge documentation.

 

November 26, 2024

Acronis Cyber Protect Cloud Integration Now Available

A new integration of Acronis® Cyber Protect Cloud and BrightGauge is now available in the ConnectWise Asio® platform for all partners. Use this integration to monitor all your essential Acronis key performance indicators (KPIs) directly in BrightGauge. Stay on top of alerts, track the protection status of every device, and keep tabs on Acronis task progress. This enables you to proactively manage your clients' Acronis backup and security, ensuring data safety and minimizing downtime risks. Learn more at the Acronis Cyber Protect Cloud for BrightGauge documentation.

November 25, 2024

New ConnectWise RMM Datasets Now Available

The following new datasets are now available to ConnectWise RMM™ partners in all regions (NA, EU, and AU):

• Automation Summary: Contains a summarized view about the automation executions performed on an endpoint, grouped by execution status.
• Network Devices: Contains details about which network devices have been identified via the ConnectWise RMM probe devices.
• Network Probe: Contains details about the endpoints that have been configured as probe devices.
• Remote Access: Contains details about which endpoints were accessed remotely via ScreenConnect® Remote Access. 

November 21, 2024

Strety Integration in ConnectWise Asio

The new Strety integration in the ConnectWise Asio® platform enables you to send BrightGauge data to Strety. This is an outbound integration that allows Strety to fetch scorecards data from BrightGauge. Learn how to configure it at the Strety Integration documentation.

Faster Sync on RMM Datasets – Eight Hours or Less

We have improved the sync cadence for ConnectWise RMM™ default datasets (except the Recover and Help Desk datasets) to be a maximum of eight hours.

October 28, 2024

New ConnectWise RMM Datasets (EA)

We have released two new datasets for ConnectWise RMM™ partners.

Remote Access

The Remote Access feature set for ConnectWise RMM provides details about which endpoints were accessed remotely via ScreenConnect® Remote Access, as well as who accessed the endpoint along with the reason and session details. This feature set also includes the Remote Access Report. Learn more at the Remote Access feature set documentation.

Network Devices

The Network Devices dataset for ConnectWise RMM provides details about network devices identified by the ConnectWise RMM probe. Learn more at the Network Devices dataset documentation.

October 23, 2024

Dashboards List View

The new Dashboards list view provides a better way to manage numerous dashboards. Use advanced filtering capabilities and layout options to more easily organize and manage your dashboards.

Change Default Landing Page View

Switch the toggle to List View to make list view the default for your Dashboards landing page. Switch the toggle off to set the traditional Dashboards landing page as your default.

Dashboards List View Functions

See the available functions in Dashboards list view detailed below.

View a Dashboard

From the Dashboards list view page, click any dashboard name to open it.

Filters

The Filters menu allows you to filter dashboard results. Type in the Value field to search within columns to find matching results, which display in near real-time.

Click Add filter + to add multiple filters. The Filters button shows a number to indicate how many filters are in place on the current view.

Columns

The Columns menu allows you to switch specific columns off and on to display the selected information in the Dashboards list view.

Density

The Density menu allows you to select different spacing options between items in the Dashboards list view.

Create Dashboards with Additional Details

We have added a new modal to make creating dashboards with additional details easier. A new Create Dashboard button is now available on the Dashboards list view controls. Click to open the new pop-up modal so you can create your dashboard with additional details.

From the Dashboards list view, click the Create Dashboard button in the upper-right of the page. From the traditional view on any individual dashboard, navigate to More > Create New Dashboard in the upper-right.

Complete the details in the Create Dashboard pop-up. You can give the dashboard a unique name, description, assign it to an existing category, and select users who have access to the new dashboard. Click Create to proceed to the Add/Remove Gauges screen to finish building your new dashboard.

Edit Dashboard Details

You can edit dashboard details, including the users that have access, as well as the dashboard name, description, and categories from the list view.

Liongard Integration – New Dataset Field

For partners utilizing the Liongard® Roar integration with BrightGauge, the LaunchPoint_Alias field is now available in your Detections and Metrics datasets.

October 18, 2024

GBP Currency Added

Currency for UK partners in the EU region now appears in GBP (British pounds sterling), including on the BrightGauge website pricing page and registrations, app billing page and add-ons modals, in billing emails, and more.

Dynamic Threshold Conditions

Now you can use dynamic fields and arithmetic operations in your proactive notification workflow triggers. This allows you to set triggers based on relative values that you do not have to calculate, such as global variables. Learn more at the dynamic fields and dynamic threshold conditions documentation.

August 29, 2024

Proactive Notifications

You can now use Power Automate to send proactive notifications about number and snapshot gauges to Microsoft Teams. Learn more at the Proactive Notifications documentation.

ConnectWise MDR Executive Report

With the BrightGauge integration to ConnectWise MDR™, you can now view the MDR Executive Report. This allows you to:

• Make informed decisions. The report’s insights guide SOC teams in choosing the right mix of security solutions and strategies tailored to their specific needs.
• Optimize your resources. You can better allocate your resources by identifying the most effective tools and strategies across the security stack.
• Manage threats proactively. Empower your teams to proactively manage threats by understanding the nuances of how each product detects, responds, and neutralizes threats.

Learn more at Connecting to ConnectWise MDR.

August 20, 2024

Increased Access Key Character Limit

We have increased the access key character limit to 1000 characters for cloud and API-based integrations.

Application Patch Deployment

The Application Patch Deployment dataset is now available to all ConnectWise RMM™ partners. This dataset contains details about third-party patches that the RMM agent attempted to install on the endpoint. The dataset provides an audit of all third-party patching actions taken by the RMM agent and reasons why actions may have failed.

August 13, 2024

Support for AU and EU Regions in SmileBack Integrations with BrightGauge

SmileBack™, a ConnectWise solution, now offers support for AU and EU regions. Our update lets you select the appropriate region when setting up your SmileBack integration with BrightGauge.

August 1, 2024

Proactive Notifications - Display Gauge Value

We have added a new dynamic field to Proactive Notifications messages so that you can display the gauge value that triggered the threshold directly in the notification. 

Use the format {{:measure_name}} in the body of your message, replacing measure_name with the workflow trigger column name.

Proactive notifications are now available on number and snapshot gauges. 

New How-To Video: How to Set Up Proactive Notifications

A new how-to video is now available for how to set up proactive notifications. Visit the ConnectWise University to watch and learn.

June 14, 2024

All Updates on Home

Now you can easily access All Product Updates, Past Webinars, and All ConnectWise Events through tiles on the BrightGauge Home page. Click the View All link on any of the tiles to open the respective modal, then click All Product Updates, Past Webinars, or All ConnectWise Events to see all the relative items.

   

May 30, 2024

Disk Space Utilization Summary Dataset

The Disk Space Utilization Summary dataset is now available to all ConnectWise RMM™ partners in the NA and EU regions. The Disk Space Utilization Summary feature set allows you to view summarized details about the partition space utilized across all your machines. The default gauges provide visibility into the partition space used across your servers and workstations, as well as the drives monitored by your RMM agent.

April 24, 2024

Improved Delete Behavior

The delete confirmation modals introduced earlier this year have been improved. Now, you only need to type the word DELETE to confirm deletion, instead of entering the name of each item you want to delete.

Parent Dashboard Updates

Save Button

We have added a Save button to parent dashboards. Previously, changes made on parent dashboards automatically updated all child dashboards. Now, the Save button ensures that all users are aware of the impact that changing a parent dashboard will have on child dashboards, and also gives the option to cancel or discard changes.

Confirmation Pop-Up

If you make changes to a parent dashboard and navigate to another page without saving or canceling those pages, now a confirmation pop-up appears to make sure you don’t accidentally lose any desired modifications.

April 11, 2024

Updates on Home

Partners now see updates about new releases, upcoming events, and past events on the BrightGauge Home page.

March 28, 2024

Custom Fields for Time Entry

The PSA custom field for Time Entry can now be added to BrightGauge.

March 12, 2024

New NA region support added for NinjaOne (NinjaRMM)

New NA sites are now available for configuring your data source when connecting to NinjaOne (NinjaRMM).

New EA datasets available to EU partners

New Unassigned tickets, Customer Updated Open Tickets, and Time Entry Extended datasets are now available to EA partners in the EU region.

Add Custom Fields data from Sales Orders in ConnectWise PSA™

Now you can pull custom fields data from Sales Orders in the ConnectWise PSA Cloud application to review on your BrightGauge dashboards.

Delete Confirmation Modals

We have implemented additional safeguards before taking Delete actions to avoid accidental deletions and their resulting impacts. Now when you attempt to delete a dashboard, data source, dataset, gauge, report, goal list, user, viewer, or client mapping, you must enter the name(s) in the delete confirmation modal to complete the delete action.

January 2024

Retain Custom Gauges in ConnectWise PSA-Cloud Migration

Retain your custom gauges and datasets from ConnectWise PSA On Prem data sources while migration to PSA-Cloud using Cloud Data access from ConnectWise PSA.

For more information, please refer to Migrate from On-Prem ConnectWise PSA to PSA-Cloud Keeping Customizations.

ConnectWise PSA-Cloud New Dataset

A new dashboard is available to our partners that utilize ConnectWise PSA-Cloud as a datasource: Agreement Recap Dashboard.

For more information, please refer to Agreement Recap Dashboard.

EU Region Availability

Our EU partners can now be onboarded via their Account Manager and can use 43 datasources. for more information, please refer to EU Datasources.