Overview
With the new sync architecture (called 2.0) in place, you get to see your data in near real-time in the dashboard. These new 2.0 datasets empower you to make effective business decisions. Quick Sync gauges and dashboard reports are available for use with ConnectWise RMM to display application patch deployment activity. The data in the Quick Sync gauges becomes available within a few minutes of creation or customer update. To learn more about displaying your most up-to-date data, refer to BrightGauge™ Dashboards documentation.
Note: This feature is currently only available to EA partners in the NA and EU region.
Default Dashboard
There is a default dashboard available titled Application Patch Deployment. This dashboard provides information about the third-party patches that the RMM agent attempted to install on the endpoint. Additionally, it contains gauges that are detailed under Default Gauges and shown here:
Default Dataset
The Application Patch Deployment dataset contains details about the third-party patches that the RMM agent attempted to install on the endpoint. The dataset provides an audit of all third-party patching actions taken by the RMM agent, and reasons why actions may have failed. Data is collected/refreshed in near real-time from the RMM system.
Refer to the table below for descriptions of the dataset fields.
Field Descriptions
| Field Name | Description |
| App Name | The name of the application that was attempted for deployment. |
| App Version | The version of the application that was attempted for deployment. |
| Client Id | This is a unique identifier to identify a Company. It is used only for internal data organization. |
| Client Name | The name of the Company as shown within the Asio™ Platform. |
| Endpoint Type | Describes the type of the endpoint: desktop or server. |
| Executed By | The user who installed the update. If update was installed manually, the user's email ID will be shown. This is blank if the update was installed by the RMM agent. |
| Friendly Name | The friendly name of the device in the Asio Platform. Refers to the Friendly Name column on the Asio Platform > Devices > Computers page. |
| ID | System field. This is used for internal data organization in BrightGauge™. |
| Message Error Reason | The reason why the application failed to update/install. Only available if the deployment has failed. |
| Message Execution ID | The unique ID for the patch deployment action. |
| Message Status | The outcome of the deployment attempt. |
| Message Status ID | The unique ID for the outcome: 1=Started; 2=Success; 3=Failed. |
| Installation Date | Date when the deployment was attempted on the endpoint. |
| OS Product | The operating system installed on the device. Refers to the OS column on the Asio Platform > Devices > Computers page. |
| OS Type | The operating system of the endpoint. |
| OS Version | The version of the operating system. |
| Partner ID | This is a unique identifier to identify a member/partner account. It is used only for internal data organization. |
| Fresh Installation | The action that was performed as part of the deployment, which can be Fresh Installation or Update. |
| Site ID | This is a unique identifier to identify a site. It is used only for internal data organization. |
| Site Name | The name of the site in the Asio Platform. Refers to the Name column in the Asio Platform > RMM Setup > Sites using RMM, and also Site Name present in the Devices page of the Asio Platform. |
| System Name | The name of the device in the Asio Platform. Refers to the Name column on the Asio Platform > Devices > Computers page. |
Default Gauges
These are the default gauges available on the Application Patching Deployment dataset.
| Name | Description |
| Application Patching Failure | List gauge of failed application patches |
| Application Updates Last 30 Days | Number of applications updated in the last 30 days |
| Application Patching Top Failures | Top applications patches failed on endpoints |
| Application Patching Success | List gauge of successful application patches deployed |
| Application Installs Last 30 Days | Number of applications installed in the last 30 days |
| Application Patches - Installs and Updates | Application patches installed and updated on the endpoints |
Default Report
The default report generated for this dataset is Application Patching Report V 2.0.
Below is a snapshot of the report:
FAQ
How do you access this feature?
A Command/ConnectWise RMM™ partner can access BrightGauge by clicking on BrightGauge > Reporting in the RMM portal and will receive these new 2.0 datasets. Some partners access BrightGauge directly, without going through RMM portal, so we have created mappings for these partners in the system so that they can also receive these new 2.0 datasets. Partners who currently don't have a Command integration in BrightGauge but plan to onboard to Command/ConnectWise RMM in the future should log into BrightGauge via the RMM portal.
What is the benefit of Quick Sync?
We know that you use dashboards to make informed business decisions and that time is key. Quick Sync displays your most up-to-date data in a clear and concise way that allows you to see what is happening in your business in near real time.
How does this integrate with existing product features?
The 2.0 datasets can be combined with existing datasets for creating multi-layer gauges.
Who do I contact if Quick Sync for ConnectWise RMM is not working?
If you have questions or need help troubleshooting Quick Sync for ConnectWise RMM, submit a case to Brightgauge Support.
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