Overview

The Remote Access feature set for ConnectWise RMM™ provides the details about which endpoints were accessed remotely via ScreenConnect® Remote Access. 

Note: This feature is currently only available to EA partners in all regions.

 

Default Dataset

This dataset contains details about which endpoints were accessed remotely via ScreenConnect® Remote Access. The dataset provides details about who accessed the endpoint along with reason and session details. Data is available for the last four months at a daily level. Subsequently, data is collected every 24 hours from the source, but only the last two days of data is considered and synchronized into the BrightGauge dataset. 

Field Descriptions

Field Name Description
ID System field. This is used for internal data organization in BrightGauge.
Company Name Displays the name of the company in the ConnectWise Asio® portal as defined under the Company management section.
Company Unique ID Displays the unique ID of the company in the ConnectWise Asio portal as defined under the Company management section.
Site Name Only Displays the name of the site in the ConnectWise Asio portal as defined under the Company management section.
Site Friendly Name Displays the friendly name of the site in the ConnectWise Asio portal as defined under the Company management section.
System Name Displays the name of the device in the ConnectWise Asio portal. Refers to the Name column on the ConnectWise Asio portal > Endpoints > Devices page.
System Friendly Name Displays the friendly name for the managed endpoint.
Device Type Displays the endpoint type of the managed device.
User Name Displays the name of the user who initiated the remote access session.
Reason Displays the reason why remote access session was initiated on that machine.
Session Start Time Displays the start time of the remote session.
Session End Time Displays the end time of the remote session.
Device Timezone Displays the time zone in which the device is located.
Session ID Displays the session ID of the remote access session.

 

Default Gauges

These are the default gauges available on the Remote Access dataset.

Name Description
Remote Sessions by Company Last 30 Days Information consolidated at Company level for all remote ScreenConnect sessions initiated by the user from the Asio portal.

 

Default Report

The default report generated for this dataset is Remote Access Report.

remote-access-report.png

 

FAQ

How do I access this feature?

If you are a ConnectWise RMM partner that uses BrightGauge and has a ConnectWise RMM integration with BrightGauge, you have access to the Remote Access feature set. To locate your datasets, navigate to Data > Datasets.

What is the benefit of the Remote Access feature set?

The respective remote access data provides details about which endpoints were accessed remotely via ScreenConnect. Also, it provides details about which user accessed the endpoint along with the reason and session details. This report gives you a detailed view that empowers you to make business decisions and stay informed about remote access.

How does this integrate with existing product features?

The Remote Access feature set works alongside existing product features.

Who do I contact if the Remote Access feature set is not working?

If you have questions or need help troubleshooting this feature set, submit a case to BrightGauge Support.

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