Overview
The MultiSite Responses dataset for BizRatings gives you a comprehensive view of performance across multiple company locations and sites over a two-year period, enhancing your insight into your CSAT scores and giving you the data you need to make business decisions.
Requirements
To access this dataset, you must be a partner who uses BrightGauge and has the BizRatings integration in your BrightGauge instance.
Default Dataset
The MultiSite Responses dataset provides the combined ticket responses across multiple company locations/sites over a two-year period.
Field Descriptions
|
Field Name |
Field Type |
Field Description |
|
Assigned To |
String |
Assignee associated with response |
|
Board Name |
String |
Board name associated with response |
|
Client Name |
String |
Company Name |
|
Company ID |
Number |
Company ID |
|
Company RecID |
Number |
Unique ID of the company |
|
Company Site |
String |
Site for the company |
|
Contact Name |
String |
Name of the contact |
|
Contact RecID |
Number |
ID of the contact |
|
ID |
String |
System field used for internal data organization in BrightGauge |
|
Responded On |
Date |
Date responded on |
|
Responder IP |
String |
Responder IP |
|
Revised Score |
Number |
Revised score |
|
Score |
Number |
Score |
|
Summary |
String |
Summary |
|
Survey Status |
String |
Survey status |
|
Tags |
String |
Tags associated with response; this can be helpful to slice the response data |
|
Testimonial |
String |
Testimonial associated with response |
|
Ticket ID |
Number |
Unique ID of ticket |
|
User Agent |
String |
Details of user agent |
Default Gauges
|
Gauge |
Type |
Description |
|
Average Score by Board - Current Month |
Table |
Displays the average score by board for the current month. |
|
Average Score by Sites - Current Month |
Table |
Displays the average score by sites for the current month. |
|
Average Score by Tags - Current Month |
Table |
Displays the average score by tags for the current month. |
|
NPS Score By Company |
Table |
Displays the NPS score by company. |
|
Response Overview |
List |
Displays the overview of the responses for multi-sites. |
|
Tickets with Response Scores Equal or More Than 8 |
List |
Displays the tickets with response scores equal to or more than 8. |
|
Tickets with Response Scores Less Than 8 |
List |
Displays the tickets with response scores less than 8. |
FAQs
How do I access this feature?
This feature is available to you if you are a partner who uses BrightGauge and has the BizRatings integration in your BrightGauge instance.
What is the benefit of using this dataset?
Getting all the right data and information is key to making good business decisions. The MultiSite Response dataset helps keep you informed with a comprehensive view of performance across multiple locations and sites.
How does this integrate with existing product features?
This dataset is provided as a default dataset with the BizRatings integration. You do not need to take any action to receive this dataset.
Who do I contact if this dataset is not working?
If you have questions or need help troubleshooting this dataset, submit a case to Support.
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