Connecting to ECI e-Automate On Premises

Do you use ECI E-Automate for print management? Do you have it set up on a local SQL database? Great! BrightGauge has a featured integration with e-Automate On Premises. Here’s a quick document to help you get it connected: 


Step 1 - Log in to your BrightGauge Account  

If you haven’t created an account yet, go here to get started.


If you are logged in with a New Account:

From the account Overview page, click on the "Add a Datasource" button:

 If you are logged in with an Existing Account:

Click on the "Data" menu at the top righthand corner of the screen, and select "Datasources" from the drop down menu:



Find the ECI e-Automate datasource under "All" or under the appropriate category:



Whether a new or existing account, you'll come to datasource settings screen below. Leave this page open as it will be used in Step 4. You can now proceed onto the next steps.



Step 2 - Download and Install BrightGauge Agent

Since ECI e-Automate On Premise runs off a SQL database, you’ll need to download and configure the BrightGauge Agent.  The link to download the BrightGauge Agent is on this screen (Item "A" above).  Documentation to help setup configure the BrightGauge Agent can be found here.  Make sure to install the BrightGauge agent on a machine somewhere within the same network as your MS-SQL database for e-Automate.  If you have issues, there are some known issues here or email  If you want to limit the firewall exception to inquiries from our IP addresses, you can see them above item "B" in the image above (blurred out here, login to see the addresses).  


Step 3 - Create a SQL user within the e-Automate database

Once the agent is up and running, you’ll now need to create a SQL user within the ECI e-Automate database. e-Automate runs off of MS-SQL, so here’s a guide on how to do that.  Make sure to enable the user to log into thee-Automate database. You’ll also need to put the database name into #5 in the screenshot above. 


Step 4 - Configure the Datasource Settings

Refer to the screenshot below and match the corresponding numbered fields:

1. Datasource name (e.g. e-Automate or ECI).


2. The external IP address for the BrightGauge Agent on your network

3. Port Opened on our firewall


4. Internal IP Address for the Database or Machine Name (if using multiple SQL instances, use the IP or machine name and then the port for that instance will be used in box 6)

5.the e-Automate Database name

6. This field is for advanced SQL setups not using the default SQL port (1433). Enter the non-default port in this field. Leave BLANK if using the default SQL port (1433).  If you're using multiple instances, this field is required.

7. Username you created in the database

8. Password you created for that username




Step 5 - Test Connection

Once you've filled out all of the fields, make sure to test the connection.  If successful, save the connection.

Please note, a common issue we have seen clients experience is with the "AutoFill" feature in web browsers inputting the wrong the credentials for the database user field. When a test connection is successful, the page is refreshed and the autofill takes effect automatically without the user realizing. The user then selects save, accidentally saving the autofilled credentials which are incorrect. A way to prevent this issue is to open a private browsing window (or incognito window) to fill out the datasource configuration page, or simply retyping the credentials after the test connection and clicking "Save".


Dashboards, reports, datasets, and gauges will be added to your account after the datasource is saved. They will start syncing immediately and typically complete syncing after 20-30 minutes. 

Your Default Dashboards

  • Active Calls KPIs
  • Calls MTD KPIs
  • Dispatch Board
  • Equipment and Items KPIs
  • Meter Reading KPIs

Your Default Reports

  • Daily Call Summary
  • Meter Reads Month in Review
  • Monthly Call Summary


For a list of all default gauges, please visit the "Gauges" section of your account, sort by the Datasource you'd like to see and select for Default.  

For additional information, please check out our support forums at

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