This sync error typically occurs because two-factor authentication is enabled for the Integration API user within ConnectWise Automate. To resolve the issue, disable two-factor authentication for the API user only.
To disable two-factor authentication for the API user:
- Log in to ConnectWise Automate.
Navigate to the System > Configuration > Dashboard > Config > Integration tab.
- Select the tab for your authentication provider.
- Deselect the checkbox for your integration API User.
- Click Save.
Navigate back to BrightGauge and manually sync the dataset. Ensure your dataset completes a successful sync. If the dataset syncs still display errors after completing these steps, or if you have any questions, please contact Support by selecting Help > Open a Ticket from the top menu bar.
We’d be happy to help!
For general sync error guidance, please see Data Not Syncing.