Overview

Before you begin using BrightGauge™, a ConnectWise solution, you need to set up a datasource. A datasource is an application you currently use and want to integrate with BrightGauge. These integrations are the PSA, RMM, finance, and other business applications that provide the data for your gauges, dashboards, and reports in BrightGauge.

There are three types of datasource connection types you may work with:

• Cloud or API-hosted: For most API datasources, you only need to provide login credentials and an API key for the services to talk to each other.
• On-premises: To have an on-premises connection means to locally host your datasource through your own server. Generally, on-premises datasources are able to pull in more data than cloud-hosted datasources.
• ConnectWise Asio™ platform integrations for BrightGauge: Easy to connect to, Asio integrations for BrightGauge require very few steps to get connected - most often, just secret keys and data center details. When configured, out-of-the-box metrics are available in your BrightGauge account.

Connect to a Cloud-based Datasource

Easy to connect to, cloud-based datasources require very few steps to get connected - most often, just an account admin’s login credentials and an API key. 

Available Cloud Datasources

The following cloud-hosted datasources are available for connection to BrightGauge.

PSA

• Accelo
• Autotask Professional Services Automation
• ConnectWise PSA Cloud (formerly Manage)
• Kaseya BMS (Vorex)
• ServiceNow
• Zendesk

Finance

• ConnectWise CPQ v2 (formerly Sell)
• Harvest
• Microsoft Dynamics Great Plains
• QuickBooks Online
• Xero

RMM

• Addigy
• Auvik
• ConnectWise Automate Cloud
• ConnectWise RMM (formerly Command or Continuum)
• Datto RMM (formerly Autotask Endpoint Management - AEM)
• Jamf
• Kaseya Cloud VSA
• LogicMonitor
• NinjaRMM
• SolarWinds MSP RMM (formerly MaxFocus)

CSAT

• BizRatings
• CrewHu
• Customer Thermometer
• Freshdesk
• Simplesat
• Smileback

Backup

• Backup Radar
• Datto Rest API
• Veeam Availability Console (VAC)

Security

• Cisco Meraki
• Sophos
• Webroot

Other

• Basecamp
• ConnectWise Asio Hyperautomation
• DropBox
• Github
• Infusionsoft
• IT Glue
• Liongard Roar
• OneDrive
• PRTG
• RingCentral
• Salesforce

Connect to an On-Premises Datasource

Available On-Premises Datasources

The following on-premises datasources are available for connection to BrightGauge:

PSA

• ConnectWise PSA On-Prem
• Tigerpaw

Finance

• Quickbooks WebConnector (On-Prem)
• Quotewerks
• Microsoft Dynamics Great Plains

RMM

• ConnectWise Automate On-Prem (Formerly Known as LabTech)
• Kaseya On-Prem
• N-Able Reporting Manager

Database

• SQL Server (MS-SQL)
• mySQL
  
• PostgreSQL

Other

• Aptora
• ECI e-Automate On-Prem

Set Up the BrightGauge Agent for Your On-Premises Datasource

Our on-prem datasource connections require the installation of our BrightGauge Agent. Please refer to the following article for instructions on how to download and install the BrightGauge Agent:

• Installing the BrightGauge Agent

Connect to an Asio Integration for BrightGauge

Easy to connect to, ConnectWise Asio™ platform integrations for BrightGauge require very few steps to get connected - most often, just secret keys and data center details.

To connect to an Asio integration for BrightGauge, you must first meet the following requirements:

• ConnectWise SSO must be enabled.
• Asio must be provisioned to your account with all appropriate entitlements required for integrations.

Then, log in to your Asio account to configure the integration in Asio. Out-of-the-box (default) metrics are available in your connected BrightGauge account.

Available Asio Integrations for BrightGauge

The following Asio integrations are available to connect to BrightGauge:

Backup

• Acronis® Cyber Protect Cloud for BrightGauge

Request a Datasource

We’re constantly adding to our growing list. If you don’t see your datasource of choice listed above, please contact Support by selecting Help > Open a Ticket from the top menu bar in BrightGauge.