Before you begin using BrightGauge you need to set up a Datasource. Datasource is an application you currently use and will be integrating with BrightGauge. These integrations come in the form of PSA, Finance, RMM, Support and Backup tools, direct database connections, and more. 

There are two types of Datasource connection types you may work with: 

• Cloud or API hosted. For most API Datasources, you only need to provide login credentials and an API key for the services to talk to each other.
• On-premises. To have an on-prem connection means to locally host your Datasource through your own server. Generally, on-prem Datasources are able to pull in more data than cloud-hosted Datasources.

Connect to a Cloud-based Datasource

Easy to connect to, cloud-based Datasources require very few steps to get connected - most often, just an account admin’s login credentials and an API key. 

Available Cloud Datasources

The following cloud-hosted Datasources are available for connection to BrightGauge.

PSA

• Accelo
• Autotask Professional Services Automation
• ConnectWise Manage Cloud
• Kaseya BMS (Vorex)
• ServiceNow
• Zendesk

Finance

• ConnectWise Sell
• ConnectWise Sell V2
• Harvest
• Microsoft Dynamics Great Plains
• QuickBooks Online
• Xero

RMM

• Addigy
• Auvik
• ConnectWise Automate Cloud
• Command (formerly Continuum)
• Datto RMM (formerly Autotask Endpoint Management - AEM)
• Jamf
• Kaseya Cloud VSA
• LogicMonitor
• NinjaRMM
• SolarWinds MSP RMM (formerly MaxFocus)

CSAT

• BizRatings
• CrewHu
• Customer Thermometer
• Freshdesk
• Simplesat
• Smileback

Backup

• Backup Radar
• Datto
• Veeam Availability Console (VAC)

Security

• Cisco Meraki
• Sophos
• Webroot

Other

• Basecamp
• DropBox
• Github
• Infusionsoft
• IT Glue
• Liongard Roar
• OneDrive
• PRTG
• RingCentral
• Salesforce

Connect to an On-Premises Datasource

Available On-Prem Datasources

The following on-prem Datasources are available for connection to BrightGauge.

PSA

• ConnectWise Manage On-Prem
• Tigerpaw

Finance

• Quickbooks On-Prem
• Quotewerks
• Microsoft Dynamics Great Plains

RMM

• ConnectWise Automate On-Prem (Formerly Known as LabTech)
• Kaseya On-Prem
• N-Able Reporting Manager

Database

• SQL Server (MS-SQL)
• mySQL
  
• PostgreSQL

Other

• Aptora
• ECI e-Automate On-Prem

Setting Up the BrightGauge Agent for your On-Premises Datasource

Our on-prem Datasource connections do require the installation of our BrightGauge Agent. Please refer to the following article for instructions on how to download and install the BrightGauge Agent:

• Installing the BrightGauge Agent

Request a Datasource

We’re constantly adding to our growing list. If you don’t see your datasource of choice listed above, please contact Support by selecting Help > Open a Ticket from the top menu bar.