Reset Your Password

Overview

This document lists password requirements and provides instructions for resetting a forgotten password and changing a current password. Please note that, at this time, single sign-on (SSO) is not available for BrightGauge. However, BrightGauge does support multi-factor authentication (MFA). For more information, please refer to Two-factor Authentication for BrightGauge.

 

Password Requirements

  • Passwords must be at least 9 characters and must include both letters and numbers.
  • Passwords must not include or share personal information.
  • If changing a password, the new password must differ from your current password.

 

Reset a Forgotten Password

If you forgot your password when attempting to log in to BrightGauge, click the Forgot your password? link on the BrightGauge login screen. 

Image_2018-09-17_at_6.16.54_PM.png

Enter your login email address and click Reset.

Image_2018-09-17_at_6.18.08_PM.png

An email with a password reset link is sent to the email address you entered. If the email does not appear in your inbox after a few minutes, check your junk or spam folders for the email. Click the link in the email to reset your password. Passwords must contain at least 9 characters.

At this time, we do not have a different way to reset passwords on our end. If you encounter problems resetting your password, please contact Support by selecting Help > Open a Ticket from the top menu bar.

 

Change Your Password

If you would like to update your password, you may do so from within your BrightGauge account.

To change your password:

  1. Navigate to Your AccountMy Details.
  2. Select Password Reset.

    mceclip0.png

  3. Enter your Current Password.
  4. Enter your New Password, then enter it again to confirm.
  5. Click Change Password. A message appears confirming the password reset. You are logged out and brought to the login screen.
  6. Enter your email and new password, then click Login.

 

Was this article helpful?
1 out of 12 found this helpful

Comments

0 comments