Overview

This document lists password requirements and provides instructions for resetting a forgotten password and changing a current password. Please note that, at this time, single sign-on (SSO) is not yet available for BrightGauge. However, BrightGauge does support multi-factor authentication (MFA). For more information, please refer to Two-factor Authentication for BrightGauge.

Password Requirements

• Passwords must be at least 9 characters and must include both letters and numbers.
• Passwords must not include or share personal information.
• If changing a password, the new password must differ from your current password.
• Your password must have at least one digit, one uppercase, one lowercase, and one special character.

Reset a Forgotten Password

If you forgot your password when attempting to log in to BrightGauge, click the Forgot your password? link on the BrightGauge login screen. 

Enter your login email address and click Reset.

An email with a password reset link is sent to the email address you entered. If the email does not appear in your inbox after a few minutes, check your junk or spam folders for the email. Click the link in the email to reset your password. Passwords must contain at least 9 characters.

At this time, we do not have a different way to reset passwords on our end. If you encounter problems resetting your password, please contact Support by selecting Help > Open a Ticket from the top menu bar.

Change Your Password

If you would like to update your password, you may do so from within your BrightGauge account.

To change your password:

1. Navigate to Your Account > My Details.
2. Select Password Reset.
   

   

3. Enter your Current Password.
4. Enter your New Password, then enter it again to confirm.
5. Click Change Password. A message appears confirming the password reset. You are logged out and brought to the login screen.
6. Enter your email and new password, then click Login.