Connecting To ServiceNow

We now have a connection to the ServiceNow API as a featured integration within BrightGauge so you can create dashboards and reports. Here is a quick document to help you get setup with BrightGauge and ServiceNow.

Step 1 - Log in to your BrightGauge Account

If you have not created an account yet, go here to get started.

Once you have logged in:

  • For New Accounts

From the account Overview page, click on the "Add a Datasource" button:

  • For Existing Accounts

Click on the "Data" menu at the top righthand corner of the screen, and select "Datasources" from the drop down menu:

AddingANewDatasource.gif

Find the "ServiceNow" icon under "All" or under the appropriate category:

FindDatasource.gif

  

Step 2 - Authorize ServiceNow in BrightGauge

You now need to authenticate to get data from ServiceNow. Enter in your credentials for ServiceNow. We recommend using an admin role, in order to have full api access. However, if an admin role is not available use one of the roles in ServiceNow that the administrator has given api access to. Administrators on ServiceNow have the ability to assign certain roles, and indicate which tables users have read access to.
 
service_now_credentials.png
 
Click the Test Connection button to confirm you have the correct credentials.
 
servicenow_testing_connection.png
 
If any errors arise with the test, please confirm the ServiceNow account you used has the right privileges. If credentials are correct and the Test succeeded, click the Save button.

Step 3 - Configure the ServiceNow datasource in BrightGauge

After saving your account credentials, datasets and gauges will be added to your account and they will start syncing immediately. Initial syncs usually take 20-30 minutes to complete.

Dashboards, reports, datasets, and gauges will be added to your account after the datasource is saved. They will start syncing immediately and typically complete syncing after 20-30 minutes. 

Your Default Dashboards

  • ServiceNow

Your Default Reports

  • ServiceNow

Your Datasets

  • Service Catalog Request Items Catalog Request Items updated within the last 240 days
  • Service Now Cases This dataset will allow you to view Cases that have been created or closed; it is pulling in Cases from the last 240 days
  • Service Now Change Requests - Change Requests updated in the last 240 days
  • Service Now Companies - ServiceNow Companies
  • Service Now Contract SLAs - Pulls Contract SLA data for the past 240 days
  • Service Now Incidents - Incidents updated within the last 240 days
  • Service Now Problems - Problems updated within the last 240 days
  • Service Now Service Catalog Requests - Service Catalog Requests updated within the last 240 days
  • Service Now Survey Responses - Survey responses from Service Now
  • Service Now Task SLAs - Pulls Task SLA data
  • Service Now Task Time Entries Task Time Entries updated within the last 240 days
  • Service Now Tasks - Tasks updated within the last 240 days
  • Service Now User Data - Pulls Data regarding users within ServiceNow

 

For a list of all default gauges, please visit the "Gauges" section of your account, sort by the Datasource you'd like to see and select for Default.  

For additional information, please check out our support forums at support.brightgauge.com

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