Connecting To ServiceNow

We now have a connection to the ServiceNow API as a featured integration within BrightGauge so you can create dashboards and reports. Here is a quick document to help you get setup with BrightGauge and ServiceNow.

Step 1 - Log in to your BrightGauge Account  

If you have not created an account yet, go here to get started.

Once you have logged in:

  • For New Accounts

From the account Overview page, click on the "Add a Datasource" button:

  • For Existing Accounts

From the account Overview page (to access click on the BrightGauge logo on the top left hand corner), click on the green "Add a new Datasource" towards the bottom right of the page (next to the list of your exiting datasources):

Then find and click on the "ServiceNow" icon:

Or, click on the Data dropdown menu on the the top right hand corner of the screen, and select "Datasources" from the drop down menu:

The click on either Add a New Datasource or Connect Datasource 

Then click on the "ServiceNow" icon:

 Step 2 - Authorize ServiceNow in BrightGauge

You now need to authenticate to get data from ServiceNow. Enter in your credentials for ServiceNow.
Click the Test Connection button to confirm you have the correct credentials.
If any errors arise with the test, please confirm the ServiceNow account you used has the right privileges. If credentials are correct and the Test succeeded, click the Save button.

 Step 3 - Configure the ServiceNow datasource in BrightGauge

After saving your account credentials, datasets and gauges will be added to your account and they will start syncing immediately. Initial syncs usually take 20-30 minutes to complete.


For additional information, please check out our support forums at

Was this article helpful?
0 out of 0 found this helpful