Connecting To ServiceNow

We now have a connection to the ServiceNow API as a featured integration within BrightGauge so you can create dashboards and reports. Here is a quick document to help you get set up with BrightGauge and ServiceNow.


Step 1 - Log in to your BrightGauge Account

If you have not created an account yet, go here to get started.

Once you have logged in:

  • For New Accounts

From the account Overview page, click Add a Datasource.

  • For Existing Accounts

Click on the Data and select Datasources.


Find the ServiceNow icon under All or under the appropriate category:



Step 2 - Authorize ServiceNow in BrightGauge

You now need to authenticate to get data from ServiceNow. Enter in your credentials for ServiceNow. We recommend using an admin role, in order to have full API access. However, if an admin role is not available use one of the roles in ServiceNow that the administrator has given API access to. Administrators on ServiceNow have the ability to assign certain roles and indicate which tables users have read access to.


Click the Test Connection button to confirm you have the correct credentials.


If any errors arise with the test, please confirm the ServiceNow account you used has the right privileges. If credentials are correct and the test succeeded, click Save.


Step 3 - Configure the ServiceNow datasource in BrightGauge

After saving your account credentials, datasets and gauges are added to your account and start syncing immediately. Initial syncs usually take 20-30 minutes to complete.


Your Default Dashboards

  • ServiceNow

Your Default Reports

  • ServiceNow

Your Datasets

  • Service Catalog Request Items:: Catalog Request Items updated within the last 240 days
  • Service Now CasesAllows you to view Cases that have been created or closed; it is pulling in Cases from the last 240 days
  • Service Now Change RequestsChange Requests updated in the last 240 days
  • Service Now CompaniesServiceNow Companies
  • Service Now Contract SLAsPulls Contract SLA data for the past 240 days
  • Service Now IncidentsIncidents updated within the last 240 days
  • Service Now ProblemsProblems updated within the last 240 days
  • Service Now Service Catalog RequestsService Catalog Requests updated within the last 240 days
  • Service Now Survey Responses: Survey responses from Service Now
  • Service Now Task SLAs: Pulls Task SLA data
  • Service Now Task Time EntriesTask Time Entries updated within the last 240 days
  • Service Now TasksTasks updated within the last 240 days
  • Service Now User Data: Pulls Data regarding users within ServiceNow

For a list of all default gauges, please visit the Gauges section of your account, sort by the Datasource you'd like to see, and select for Default.

If you have any questions, please contact Support by selecting Help > Open a Ticket from the top menu bar.

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