Connecting To ServiceNow

We now have a connection to the ServiceNow API as a featured integration within BrightGauge so you can create dashboards and reports. Here is a quick document to help you get setup with BrightGauge and ServiceNow.

Step 1 - Log in to your BrightGauge Account

If you have not created an account yet, go here to get started.

Once you have logged in:

  • For New Accounts

From the account Overview page, click on the "Add a Datasource" button:

  • For Existing Accounts

Click on the "Data" menu at the top righthand corner of the screen, and select "Datasources" from the drop down menu:

Find the "ServiceNow" icon under "All" or under the appropriate category:

  

Step 2 - Authorize ServiceNow in BrightGauge

You now need to authenticate to get data from ServiceNow. Enter in your credentials for ServiceNow. We recommend using an admin role, in order to have full api access. However, if an admin role is not available use one of the roles in ServiceNow that the administrator has given api access to. Administrators on ServiceNow have the ability to assign certain roles, and indicate which tables users have read access to.
 
service_now_credentials.png
 
Click the Test Connection button to confirm you have the correct credentials.
 
servicenow_testing_connection.png
 
If any errors arise with the test, please confirm the ServiceNow account you used has the right privileges. If credentials are correct and the Test succeeded, click the Save button.

Step 3 - Configure the ServiceNow datasource in BrightGauge

After saving your account credentials, datasets and gauges will be added to your account and they will start syncing immediately. Initial syncs usually take 20-30 minutes to complete.

 

For additional information, please check out our support forums at support.brightgauge.com.

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