Overview

BrightGauge™ uses a Temporary Access Lease support model for security and compliance purposes. This document describes how to give support temporary access to your BrightGauge account. BrightGauge support members require your explicit permission to access your account, such as when helping with support issues or conducting account health checks

When to Grant Access

You may need to grant access to your account for complex issues that cannot be resolved by other means. Issues that may require support access include:

• Highly-technical issues that must be escalated through multiple levels of support.
• Replication of your issue cannot be reproduced anywhere else.
• Dataset-level issues that require the ability to review or alter SQL queries that access customer data.
• Build-outs for new integrations.
• Help in building out gauges, dashboards, reports, and custom datasets.

Access Duration

Access can be granted for 7, 30, or 90 days. After the access period ends, access is automatically disabled. You can also disable access at any time.

Grant Temporary Access to Your Account

To grant temporary access to your account:

1. Log in to your BrightGauge account.
2. Navigate to Help > Support Access.
3. Select the access Duration from the drop-down.
4. Click Grant Access. Access is automatically disabled after the duration expires and can be manually disabled at any time. You can update the duration to extend access time as needed.

Disclaimer

BrightGauge reserves the right to access your account without prior notice in certain situations, including emergency situations to prevent harm to you or other users, or situations where we suspect that your use or access to our Services is violating the Acceptable Use Policy or Terms of Service.