Are you using Simplesat to gather satisfaction feedback from your customers? Good news - we now have Simplesat as a featured integration within our application. This means you can now create beautiful dashboards and reports to have all of your data in one consolidated location.
Here's a quick document to help you get set up.
Step 1 - Log in to your BrightGauge Account
If you haven’t created an account yet, go here to get started.
- New Accounts
On first login, from the account Overview page, click Add a Datasource.
- Existing Accounts
From the account Overview page (to access click on the BrightGauge logo on the top left hand corner), click on Add a new Datasource.
Select Data > Datasources.
Now, you will find the Simplesat datasource under either the CSAT category or All.
Step 2 - Configure the Datasource
Clicking on the Simplesat datasource logo brings you to the datasource settings page.
Simply fill out the form with the following fields:
- Name: Choose a name for your datasource. Many of our users will simply title it Simplesat
- API Key
To locate your API Key in your Simplesat account, please follow these steps:
- Log into your Simplesat account.
- Click Account Settings from the top menu.
- Scroll to the bottom of the page and expand the Account Key accordion.
- Copy the Account Key to your clipboard and paste in BrightGauge.
Step 3 - Test the Connection
Make sure to test the connection to make sure all settings are correct. Save the datasource.
Dashboards, reports, datasets, and gauges are added to your account after the datasource is saved. They start syncing immediately and typically complete syncing after 20-30 minutes.
Your Default Dashboards
- BGS - Simplesat Helpdesk CSAT
- BGS - Simplesat NPS
Your Default Report Templates
- Simplesat - NPS
- Simplesat - CSAT Scores
- Answers - Answers are individual responses to questions.
For a list of all default gauges, please visit the Gauges section of your account, sort by the Datasource you'd like to see and select for Default.
If you have any questions, please contact Support by selecting Help > Open a Ticket from the top menu bar.