Q: When is this downtime occurring, and how long is it expected to last?
A: This downtime will begin on Friday, February 5 at 7 p.m. ET and is expected to last approximately five to six hours. Partners can expect to return to full functionality around 1:00 a.m. ET on Saturday, February 6.
Q: Why is this downtime occurring?
A: The BrightGauge team will use this downtime to conduct general maintenance and infrastructure updates.
Q: How will this impact partners in addition to not being able to access the BrightGauge application?
- If partners have a KPI report scheduled to run during this window, it will run after the downtime is complete. Otherwise, we recommend scheduling the report for a different time.
- Goals and snapshot gauges will be skipped during this period, and public gauges will not be online. For those who have public gauges on your site, those gauges will temporarily show the same maintenance message that will appear on our site. After service has returned to normal those gauges will be back up and running.
Q: What happens to my scheduled reports during this window?
A: Reports that have been scheduled to run during this window will be queued and will run once downtime is complete. However, we recommend partners schedule their reports to run prior to this downtime, as any report coming out of the downtime may have inaccurate data, depending on the date range being filtered for within the report and/or gauges.
For example, if partners have a weekly summary report set to run on 2/5 at 8 p.m. ET and the gauges are filtered for the “current week”, the report will be queued up to run after the downtime, which will likely be Saturday, 2/6. Therefore, the gauges may be blank because they will be filtering for the upcoming week (not the previous week).
Q: What happens to my goal snapshots and public gauges?
A: Goals and snapshot gauges will likely be skipped during this period, and public gauges will not be available. For those who have public gauges on your site, those gauges will temporarily show the same maintenance message that will appear on our site. Once service has returned to normal those gauges will be back up and running. We will alert you when BrightGauge is back online, at which time you can confirm your snapshot and public gauges are also back online.
Q: Who should I contact for support during this time?
A: If you have any questions, please contact Support by selecting Help > Open a Ticket from the top menu bar.