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ITSupport247 Warranty Report

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Overview

This article provides information on the ITSupport247 Warranty Report for BrightGauge. By default, the report shows the data for all of your clients/sites. After you set up and schedule a report for a specific client(site), BrightGauge will automatically filter data for that client(site).

The gauges are currently set to show the most recent data (as of yesterday). For example, if you look at the report on the 5th of March, data as of the 4th of March is displayed. However, this is configurable at the Gauge level by filtering on the Calendar_date field. 

 

Warranty Report Breakdown

The following gauges are included in the report by default. You can remove the gauges that you don't need or modify the gauges to suit your own needs.

  • Out of Warranty: Shows the number of machines that are out of warranty

  • Warranty expiring in 90 days: Shows the number of machines whose warranty would expire in the next 90 days.

  • Warranty Details: Shows the number of available machines per site whose warranty details are available. Click on the number of machines to view the details of the warrant as shown by the red highlight in the below screenshot.

Note: Please note we have also added a gauge titled Warranty Raw data. This gauge contains a raw data dump for the warranty details of all the machines from all the sites combined. 

 

Gauge Details

The following table provides details for each gauge included in the ITSupport247 Warranty Report.

Gauge Name Description Data Drilldown Columns
Out of Warranty

Shows the number of machines that are out of warranty.

Filter

  • The Warranty End date is Earlier than today
  • Calendar Date is Yesterday

Warranty data is collected every 2 hours and provided on daily basis. Only active warranties are shown for each day.

Data is synchronized once every day into BrightGauge with the latest data.
  • Site Name
  • System Name
  • Friendly Name
  • IP Address
  • OS Product
  • Machine Type
  • Warranty End Date
  • Warranty Description
  • Last Agent Check Date
  • Last Logged on User
Warranty expiring in 90 days

Shows the number of machines whose warranty would expire in the next 90 days

Filter

  • The Warranty End date is in the Next 90 days
  • Calendar Date is Yesterday

Warranty data is collected every 2 hours and provided on daily basis. Only active warranties are shown for each day.

Data is synchronized once every day into BrightGauge with the latest data.
  • Site Name
  • System Name
  • Friendly Name
  • IP Address
  • OS Product
  • Machine Type
  • Warranty End Date
  • Warranty Description
  • Last Agent Check Date
  • Last Logged on User
Warranty Details

Shows the number of available machines per site whose warranty details are available. Clicking on that number will show you the warranty details.

Filter

  • Calendar Date is Yesterday

Warranty data is collected every 2 hours and provided on daily basis. Only active warranties are shown for each day.

Data is synchronized once every day into BrightGauge with the latest data.
  • Site Name
  • System Name
  • Friendly Name
  • Machine Type
  • OS
  • Last logged on user
  • Model
  • Manufacturer
  • Provider
  • Warranty Expiry Date
  • Warranty Description
  • Last Warranty check date
  • Last Agent Check Date
  • Last Logged on User
Warranty Raw Data

Shows raw data for the warranty details of all the machines from all the sites.

Filter

  • Calendar Date is Yesterday

Warranty data is collected every 2 hours and provided on daily basis. Only active warranties are shown for each day.

Data is synchronized once every day into BrightGauge with the latest data.
  • Site Name
  • System Name
  • Friendly Name
  • Machine Type
  • OS
  • Last logged on user
  • Model
  • Manufacturer
  • Provider
  • Warranty Expiry Date
  • Warranty Description
  • Last Warranty check date
  • Last Agent Check Date
  • Last Logged on User
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