This article provides an introduction to ConnectWise RMM™ reports in BrightGauge. These reports are available as templates that you can use to create reports for your clients or for yourself. You can either use the templates as they are or modify them. Each template consists of a number of gauges, each built to show specific data for a specific functional area.

For detailed information on each report, please refer to the following articles:

• ConnectWise Asio Executive Report
• System Information Report
• Installed Software Report
• Warranty Report
• Application Updates Report
• OS Patching Report
• Agent Uninstall Report
• Application Patching Report V 2.0
• Remote Access Report

To access your reports, click Reports in the top menu bar.

Provision the Reports 

The first time any Primary Super Admin and Super Admin access BrightGauge from the new menu in the Asio platform, a new BrightGauge partner account, along with a new BrightGauge user account is automatically provisioned and created. If the email address already exists as a BrightGauge user, it links your BrightGauge instance to the Asio platform. If there is no matching email, a new instance is created for this email. As soon as the account is created, data synchronization for your BrightGauge account begins. This takes approximately two to three hours to complete before you can see any data in your reports. This is a one-time activity. 

When the user account is created, you receive an email from BrightGauge with details of your account and login instructions (this is useful if you want to directly access the BrightGauge portal without going through Asio). You also receive a direct BrightGauge link in this email that you can use to log in to your BrightGauge account.

Single Sign-On is implemented between BrightGauge and the Asio platform. You must use the same credentials that you use to log in to Asio. Learn more at the BrightGauge SSO FAQ documentation.

Additional Resources

Refer to the following articles to learn more about how you can set up and use reports:

• How to create a report
• How to create client mappings in BrightGauge
• How to schedule and send reports to a client
• What are gauges and how are they created
• How to check if my Datasets are up to date and synchronized

If you have any questions, contact support by clicking Help in the top menu bar and selecting Open a ticket.