BrightGauge Account Lockout Policy
User accounts automatically lock out after five failed login attempts. The lockout expires after 15 minutes, after which the user may attempt to log in again. At this time, you cannot unlock user accounts from within your BrightGauge account. You must either wait for the lockout period to expire or reset your password.
If you have any questions, please contact Support by selecting Help > Open a Ticket from the top menu bar.